Warranty, complaints and returns

1. Validity of the Warranty

Always keep your proof of purchase: it is essential to validate the warranty.

The commercial guarantee conditions provided by STARBOARD do not limit the consumer's rights provided for by Legislative Decree no. 24 of 2 February 2002.

2. Assistance and Contacts

If you have any problems with a product, please contact Customer Service by email at info@starboarddesign.it .

3. Return/Replacement Conditions

Goods may be returned or replaced for defects or inconsistencies with the order, in accordance with current Italian legislation.

Minor aesthetic differences compared to the photos on the website do not affect the quality or functioning of the product.

4. Warranty Return Procedure

Application requirements:

·          Please report the defect by email to info@starboarddesign.it within 10 days of receiving the goods, describing it in detail and attaching photos.

·          Please wait for our confirmation and instructions before shipping.

If the defect is a manufacturing defect:

·          We will ship a new product immediately.

·          Shipping and collection costs are paid by STRABOARD.

5. Non-defective Product

If the product is damaged due to misuse, tampering or poor maintenance:

·          It will be returned to the customer.

·          Collection and shipping costs are paid by the customer.

6. Home Collection Request

To arrange for the product to be picked up for inspection, please send an email to info@starboarddesign.it indicating:

·          Name and surname

·          Full address

·          Mobile number

·          Preferred time slots for collection

7. Complaints

·          Send complaints by email to info@starboarddesign.it.

·          Complaints are essential feedback for us: they help us identify problems and continuously improve our service.